Frequently Asked Questions
Elliott Cole Home Origin Story
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Base Camp Design Transition to Full-Service Interiors FAQ
What is happening to Base Camp Design?
What is happening to Base Camp Design?
Base Camp Design is becoming Full-Service Interiors at Elliott Cole Home, bringing the full-service design experience into one unified Elliott Cole Home brand.
Is Base Camp Design closing?
Is Base Camp Design closing?
The Base Camp Design name is being retired, but its full-service interior design experience is not going away. The team, expertise, relationships and personalized service will continue as Full-Service Interiors at Elliott Cole Home.
Why are the brands coming together?
Why are the brands coming together?
Bringing the businesses together creates one clear brand and a more connected customer experience. It will make it easier to understand and access everything Elliott Cole Home offers, from the Showroom to Full-Service Interiors.
What will change for current Base Camp Design clients?
What will change for current Base Camp Design clients?
Current projects will continue with the same care, service and attention. Clients will begin to see the Elliott Cole Home name reflected across communications, materials and other customer touchpoints.
Will clients and partners continue working with the same people?
Will clients and partners continue working with the same people?
Yes. Existing relationships and points of contact will remain the same unless someone is contacted directly about a specific change.
Do current clients need to take any action?
Do current clients need to take any action?
No immediate action is required. Current clients should continue working with their existing design team and point of contact as usual.
What services will Elliott Cole Home offer?
What services will Elliott Cole Home offer?
Elliott Cole Home will bring together two connected experiences:
- The Showroom, for furnishings, inspiration and retail discovery
- Full-Service Interiors, for comprehensive interior design projects
When will the transition take place?
When will the transition take place?
The transition will be publicly announced on August 17, with the unified Elliott Cole Home experience launching on September 8. Customers will begin seeing updates across communications and brand touchpoints during this period.
Where can I learn more or ask a question?
Where can I learn more or ask a question?
Visit elliottcolehome.com for transition information, services and contact options. Current clients may also contact their existing designer directly with project-specific questions.
What happens to records from past Base Camp Design projects?
What happens to records from past Base Camp Design projects?
Project records, including available plans, selections and other documentation, will continue to be maintained by Elliott Cole Home.
Who should I contact about a past Base Camp Design project?
Who should I contact about a past Base Camp Design project?
Elliott Cole Home will be the ongoing point of contact for past Base Camp Design projects.
Can Elliott Cole Home help with furnishings, replacements or additions from a past project?
Can Elliott Cole Home help with furnishings, replacements or additions from a past project?
Yes. The team can help identify available products, explore replacements or alternatives and discuss additions to a previous project. Product availability may vary, but Elliott Cole Home will help determine the best next step.
What if I have a warranty or service question?
What if I have a warranty or service question?
Contact Elliott Cole Home at sales@elliottcolehome.com with information about the item or project. The team will review the available records and help coordinate with the appropriate vendor or manufacturer when applicable.
Can I continue working with the team on a new project?
Can I continue working with the team on a new project?
Yes. Past Base Camp Design clients can begin a new project through Full-Service Interiors at Elliott Cole Home. Visit elliottcolehome.com to get started.
Studio Services
How long does shipping take?
How long does shipping take?
Your sales managers will go into the field feeling energized, excited, and inspired. We are a full service business development group – we build strategies and systems.
Does my piece come in any packaging?
Does my piece come in any packaging?
Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally! We offer worldwide shipping to ensure customers around the globe can enjoy our skincare products. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
What are your sizing options?
What are your sizing options?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
White Glove Delivery
How long does shipping take?
How long does shipping take?
Your sales managers will go into the field feeling energized, excited, and inspired. We are a full service business development group – we build strategies and systems.
Does my piece come in any packaging?
Does my piece come in any packaging?
Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally! We offer worldwide shipping to ensure customers around the globe can enjoy our skincare products. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
What are your sizing options?
What are your sizing options?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Trade Program
How long does shipping take?
How long does shipping take?
Your sales managers will go into the field feeling energized, excited, and inspired. We are a full service business development group – we build strategies and systems.
Does my piece come in any packaging?
Does my piece come in any packaging?
Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally! We offer worldwide shipping to ensure customers around the globe can enjoy our skincare products. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
What are your sizing options?
What are your sizing options?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
Delivery & Returns
How long does shipping take?
How long does shipping take?
Your sales managers will go into the field feeling energized, excited, and inspired. We are a full service business development group – we build strategies and systems.
Does my piece come in any packaging?
Does my piece come in any packaging?
Yes, all our skincare products come in protective and aesthetically pleasing packaging to ensure they arrive in perfect condition. Each product is securely wrapped, and we use eco-friendly materials whenever possible. Additionally, many of our products come in recyclable containers to support sustainability.
Do you ship internationally?
Do you ship internationally?
Yes, we do ship internationally! We offer worldwide shipping to ensure customers around the globe can enjoy our skincare products. Please note that shipping times and costs may vary depending on the destination country. International customers may also be subject to customs fees or import duties imposed by their country's customs authorities.
What payment methods do you accept?
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, and, in some regions, alternative payment methods such as Apple Pay or Google Pay. Rest assured, your payment information is secure and protected during the checkout process.
What are your sizing options?
What are your sizing options?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.