Frequently Asked Questions

Elliott Cole Home Origin Story

Elliott Cole Home began as KDL Consulting, Kate Lyster's original design practice, before evolving into Base Camp Design as her vision for full-service interiors took shape. As that vision grew — from a design practice into a seasonally curated showroom and full-service design house — the brand evolved once more, unifying under a single name: Elliott Cole Home. Each chapter has carried the same intention forward: thoughtful, soulful design for lived-in spaces, shaped by an unwavering belief that a home should reflect the people who live in it.

What is happening to Base Camp Design?

Base Camp Design is becoming Full-Service Interiors at Elliott Cole Home, bringing the full-service design experience into one unified Elliott Cole Home brand.

Is Base Camp Design closing?

The Base Camp Design name is being retired, but its full-service interior design experience is not going away. The team, expertise, relationships and personalized service will continue as Full-Service Interiors at Elliott Cole Home.

Why are the brands coming together?

Bringing the businesses together creates one clear brand and a more connected customer experience. It will make it easier to understand and access everything Elliott Cole Home offers, from the Showroom to Full-Service Interiors.

What will change for current Base Camp Design clients?

Current projects will continue with the same care, service and attention. Clients will begin to see the Elliott Cole Home name reflected across communications, materials and other customer touchpoints.

Will clients and partners continue working with the same people?

Yes. Existing relationships and points of contact will remain the same unless someone is contacted directly about a specific change.

Do current clients need to take any action?

No immediate action is required. Current clients should continue working with their existing design team and point of contact as usual.

What services will Elliott Cole Home offer?

Elliott Cole Home will bring together two connected experiences:

The Showroom, for furnishings, inspiration and retail discovery
Full-Service Interiors, for comprehensive interior design projects

When will the transition take place?

The transition will be publicly announced on August 17, with the unified Elliott Cole Home experience launching on September 8. Customers will begin seeing updates across communications and brand touchpoints during this period.

Where can I learn more or ask a question?

Visit elliottcolehome.com for transition information, services and contact options. Current clients may also contact their existing designer directly with project-specific questions.

What happens to records from past Base Camp Design projects?

Project records, including available plans, selections and other documentation, will continue to be maintained by Elliott Cole Home.

Who should I contact about a past Base Camp Design project?

Elliott Cole Home will be the ongoing point of contact for past Base Camp Design projects.

Can Elliott Cole Home help with furnishings, replacements or additions from a past project?

Yes. The team can help identify available products, explore replacements or alternatives and discuss additions to a previous project. Product availability may vary, but Elliott Cole Home will help determine the best next step.

What if I have a warranty or service question?

Contact Elliott Cole Home at sales@elliottcolehome.com with information about the item or project. The team will review the available records and help coordinate with the appropriate vendor or manufacturer when applicable.

Can I continue working with the team on a new project?

Yes. Past Base Camp Design clients can begin a new project through Full-Service Interiors at Elliott Cole Home. Visit elliottcolehome.com to get started.

What does Full-Service Interior Design include?

Our Full-Service Interiors experience takes a project from initial concept through final installation, encompassing space planning, material and finish selections, architectural coordination, detailed documentation, furnishings, and the many layers that bring a home together.

How does the process begin?

Every project begins with a personal consultation to understand your vision, lifestyle, and goals for the space. From there, we develop the design direction, materials, and plans that will guide the project from concept through completion.

Do you work with architects and builders?

Yes. We collaborate closely with architects, builders, trades, and other project partners, providing the design documentation and coordination needed to carry the vision through each stage of the process. We can also introduce you to our preferred vendor network of builders in the area.

Can you help with custom materials, furnishings, and finishes?

Yes. Full-Service Interiors includes access to custom materials, fixtures, finishes, premium furnishings, and bespoke pieces through Elliott Cole Home and our network of trusted makers and vendors.

Do you provide design drawings and documentation?

Yes. Depending on the scope of the project, our team develops space plans, elevations, and construction documentation to communicate the design clearly to the architects, builders, and trades bringing it to life.

Can Elliott Cole Home help furnish an entire home?

Yes. Our Full-Service Interiors offering can extend from the architectural and material details through furnishings and final installation, creating a cohesive experience across the home.

Do you offer smaller-scale design services?

Yes. For clients who don't need full-service design, we also offer complimentary in-store or virtual consultations for furniture selections, fabric and finish guidance, space planning, lighting, accessories, and styling.

How do I know which design service is right for my project?

We begin with a complimentary consultation to understand your project, ideas, and goals. From there, our team can recommend the appropriate level of support—from individual selections and styling to a fully integrated design experience.

What does White Glove Delivery include?

Our White Glove service ensures your pieces arrive safely and are handled with the utmost care. Delivery includes placement of your items, unpacking, and removal of packaging and debris.

What should I do before delivery?

Clients are responsible for confirming that all pieces will fit through entryways, doorways, staircases, elevators, and other access points. We recommend measuring carefully before delivery to ensure your pieces can be accommodated.

What if I need to reschedule or miss my delivery?

Missed delivery appointments may incur additional delivery fees.

Are delivery fees refundable?

Delivery fees are non-refundable.

What happens if I decide I don’t want an item once it arrives?

Items refused due to size or aesthetic considerations are subject to our standard return policy. Eligible returns are issued as store credit, unless the item was custom.

What if there is damage to an item upon installing?

All items must be inspected at the time of delivery. Any visible damage should be reported immediately to our delivery team so it can be documented and addressed promptly.

Who is eligible for the Elliott Cole Home Trade Program?

Our Trade Program is designed for industry professionals, including interior designers, architects, builders, and hospitality buyers sourcing for residential or commercial projects.

Do you offer custom or bespoke options?

Yes. For projects requiring custom or contract specifications, our trade team can explore bespoke solutions through our network of premium manufacturers, including tailored upholstery and scaled modifications.

What does the Trade Program include?

Trade members receive preferred tiered pricing across furniture, lighting, textiles, and accessories, along with early access to new collections and dedicated support from our in-house team.

How do I apply?

Complete the Trade Program application with information about your business, professional role, portfolio, and the types of projects you typically work on. Applications are reviewed by our trade team within 1–2 business days.

Can I use the Trade Program for commercial projects?

Yes. The program supports both residential and large-scale commercial projects, with pricing and sourcing resources designed to accommodate different project needs.

Can trade members see new collections before they launch?

Yes. Trade members receive early previews of new product launches and seasonal collections, allowing designers to plan and present upcoming work with early access to the collection.

What is your return policy?

With receipt we will honor a standard 30day return on unused items purchased in our showroom.

Do you offer local delivery?

Yes. Local delivery is available for qualifying showroom purchases. Delivery options and fees vary depending on the item, destination, and service selected.

Are custom pieces returnable?

No, custom orders are non-returnable.

Do You Offer Gift Cards?

Yes. Elliott Cole Home gift cards are available in physical format and make a thoughtful gift for the design-minded. Gift cards are non-refundable, cannot be redeemed for cash, and do not expire. Lost or stolen gift cards cannot be replaced without proof of purchase.